Community Relations Officer/Manager
Community Relations Officer/Manager
Job Description
- Department: Community Relations
- Reports to: Vice President of Finance & Corporate Services
- Type: Full time Position
Job Summary
The Community Relations Officer/Manager is in-charged of nurturing the daily life of the Menarco Tower vertical community. This role supports programs, events, and tenant engagement efforts that build connection and bring our purpose to life. Working closely with the VP for Finance & Corporate Services, the Officer/Manager collaborates across teams to make sure tenants feel supported, informed, and welcomed in our spaces. The role is hands-on and people-focused, balancing coordination, communication, and on-ground presence.
The Community Relations Officer/Manager embodies Menarco’s dedication to the Entrepreneurial Operating System (EOS) and embraces our core values centered on people, planet, and the principles of integrity, courage, excellence, mindfulness, and empathy (ICEME). He/She is expected to resonate with Menarco’s passion for purpose, innovation, and a commitment to contributing to a greater good, epitomized by our mission to build better for every individual we impact.
Job Summary
Location
BGC, Taguig City
Job Type
Full Time
Date Posted
Posted 4 days ago
Experience
Experience: 1-3 years
Working Hours
Flexible Work Hours
Working Days
Weekdays
Vacancy
No. of Vacancy: 1
Core Functions
- Tenant Relations & Community Support
a. Ensure positive day-to-day relationships with tenants through warm communication, timely assistance, and consistent follow-through.
- Community Events & Programs
a. Plan and implement community events and activities that foster wellness, creativity, and community-building.
- The Yard Operations
a. Ensure The Yard is organized, ready, and welcoming for both community gatherings and paid events.
- Communications & Administrative Support
a. In coordination with Marketing Team, prepare tenant announcements, reminders, and event updates. Maintain files, signages, reports, and documentation that keep community operations smooth.
- CSR & Partnership Assistance
a. Heads initiatives that bring meaningful programs to the community in partnership with wellness, cultural, or nonprofit organizations.
DETAILED FUNCTIONS
As Tenant Engagement Lead
- Assist tenants with day-to-day inquiries and coordinate needed support
- Lead new tenant orientation and onboarding, building guidelines, and essential building information
- Maintain warm, timely communication to nurture positive relationships
- Gather feedback and surface insights that can improve the tenant experience
As Community Events & Programs Lead
- Lead in planning and executing community-led activities such as wellness sessions, cultural initiatives, learning programs, and building-wide celebrations
- Prepares calendar of Community Events in coordination with PMO
- Coordinate logistics, materials, layouts, and supplier requirements for events
- Support onsite set-up, program flow, and egress alongside PMO
- Document attendance and help prepare simple post-event notes or recaps
As The Yard Operations Support
- Assist with coordinating The Yard’s schedule and ensuring readiness for community use
- Support venue upkeep: cleanliness, layouts, signages, and equipment
- Coordinate any onsite requirements with PMO and other internal teams
- Ensure The Yard remains welcoming, organized, and aligned with Menarco’s standards
As Communications & Administrative Support
- Prepare tenant announcements, reminders, and community updates
- Maintain files, permits, signages, checklists, attendance logs, and event documentation
- Assist in compiling weekly or monthly summaries of community activities
- Support smooth alignment between departments through organized, clear documentation
- Conduct quarterly C-SAT survey to get the pulse of the community
As CSR & Partnerships Support
- Leads CSR activities, wellness initiatives, and community partnerships
- Support employee-engagement efforts led by HR or Leadership Team
- Document participation and help track simple outcomes for internal reporting
- And other assignments from the Executive Office that may increase knowledge, widen breath of experience and build on values of team members.
Required Qualifications
Education & Experience
- Bachelor’s degree in Communications, Psychology, Hospitality Management, Marketing, Business, or a related field
- 1–3 years of experience in roles involving community engagement, events coordination, hospitality or customer service, administrative or client support
- Experience in real estate or hospitality is an advantage
- Proficiency in Google Suite (Docs, Sheets, Slides)
- Proficiency in basic digital tools used for communication and coordination
- Proficiency in simple design or layout tools (e.g., Canva) is an advantage
- Proficiency in Project management or scheduling tools (Trello, ClickUp, or similar) is a plus
- Warm, professional communication; organized and attentive to detail
- Comfortable with onsite coordination and fast-moving situations
